Your service department gets shopped too.

  • Real appointment requests, submitted like a customer
  • Service BDC response audited end to end
  • Response time, completeness, follow-through
BDCTracker — We know BDC

Built for the people who run fixed ops

Fixed Ops Directors

The department everyone assumes is fine.

Sales gets audited constantly. Service rarely does. This is a real booking request tested end to end — response time, completeness, and follow-through — with a report you can act on.

Choose your service shop

Service Mystery Shop

A real service-appointment request, tested the way your customers actually book. See how fast — and how completely — your service BDC responds.

$195
View shop details →

Multi-Store Service Comparison

The same service shop run across two or more of your stores, delivered side by side so you can see exactly where they differ.

$329 · +$115/extra store
View shop details →

Monthly Service Monitoring Retainer

Service shops on a recurring schedule with trend tracking, so you can see whether fixes actually stick month over month.

$499/mo
View shop details →

Phone & SMS Service Response Shop

A focused test of your phone and text follow-up on a service lead — the same channels your service BDC uses for scheduling and follow-ups.

$145
View shop details →

Start your service shop

Tell us about the store and what to test. The intake opens on the main page with your service test pre-selected.

Open the intake form →